1. Agreement and scope
You agree to these Terms when you accept them during signup or purchase. If you accept on behalf of an organization, you must have authority to bind it.
A clearly identified order, plan description or separate written agreement may add terms for a particular service. We will show applicable additional terms before you agree. A separate agreement controls a direct conflict only for the subject it specifically addresses. Mandatory legal rights always continue to apply.
Our Privacy Policy explains data handling; accepting these Terms is not consent to optional marketing or to undisclosed processing of personal information.
2. Eligibility and account responsibility
You must be at least 18 and legally able to enter into these Terms to register for early access, create an account, use the diagram editor or purchase a plan.
Provide accurate registration information. If accounts are offered, protect your login credentials, use the access methods provided and notify us if you believe your account has been compromised. You are responsible for activity you authorize, subject to the rights and protections provided by law.
3. Early access and product descriptions
Joining the early-access list is a request to be contacted. It is not a purchase, a reservation of a particular price, a guarantee of admission or a promise of a launch date. You may leave the list by contacting shoaib@nensea.com.
Features may vary during early access. Your invitation or plan description explains which features and limits apply to your access.
Beta features may be incomplete or change. Your invitation will explain any additional conditions. Paid commitments and mandatory consumer rights continue to apply.
4. Paid plans and authorization
Joining the early-access list is free and does not create a paid subscription. Paid services require a separate order.
Before you place a paid order, the offer or checkout will show the service included, price, currency, taxes or additional charges, billing period, usage limits, recurring billing, cancellation method and applicable refund conditions.
We may charge only for an order or renewal you authorize. Recurring billing requires a clear disclosure and your affirmative agreement before the first charge. A trial will not convert into a paid plan without the disclosure and consent required by law.
For paid orders, payment details are handled by the payment provider identified at checkout under its applicable terms and privacy notice.
5. Cancellation, renewals and refunds
Before you buy a subscription, we will provide a cancellation method and explain when cancellation takes effect. You may also contact shoaib@nensea.com for cancellation help. Cancellation stops future renewals according to the agreed billing terms; it does not by itself cancel rights or obligations already accrued.
Any renewal, price change, usage-credit expiry or refund limitation must be disclosed in the applicable offer before you agree. Material price changes apply prospectively with the notice and opportunity to cancel required by law, not retroactively to an already paid period.
Your refund, withdrawal and other consumer rights under applicable law remain available regardless of a plan-specific policy. Contact us promptly about an incorrect or unauthorized charge. You may also contact your payment provider or the appropriate authority.
6. Your content and permissions
You retain the rights you already have in diagrams, prompts, documents and other material you submit. You must have the rights and permissions necessary to submit that material and to ask us to process or share it.
You give us permission to host, process, display and transmit your content as needed to provide the features you use, make necessary operational copies, and share it with people you authorize. You retain ownership of your content.
Service providers process your content according to the applicable privacy and feature disclosures. Any additional use, including model training, requires the notice, consent or agreement required by applicable law.
Use sharing and collaboration settings carefully. People you authorize may be able to view, edit, copy or export content. Permission from you does not replace another person’s privacy or intellectual-property rights.
7. AI features and generated results
AI-generated diagrams and text may be incomplete, inaccurate or unsuitable for your intended use. Review the components, relationships, labels and logic before relying on an output, publishing it or using it in a real system. AI output is not a substitute for professional advice or engineering review.
AI output may resemble other users’ results and may be subject to third-party rights. We do not guarantee that it is unique or copyrightable. You may use any rights we hold in an output created for you, subject to your plan, these Terms and applicable law.
Before an AI feature transfers your content to a third-party provider, the applicable provider and data-handling disclosures must be presented. Do not submit secrets, regulated data or another person’s private information unless the specific feature and your permissions support that use.
8. Acceptable use
Use the website and service lawfully and respect other users’ rights. You must not:
- Submit material you have no right to use, or infringe privacy, intellectual-property or other legal rights.
- Upload malware, exploit vulnerabilities, bypass access controls or interfere with the availability or security of the service.
- Use another person’s account without authorization, misrepresent your identity or impersonate Nensea.
- Use the service for fraud, unlawful harassment, exploitation or other prohibited conduct.
- Evade agreed usage limits, interfere with security checks or use automated access that materially disrupts the service.
- Resell access or claim Nensea’s branding or software as your own unless a separate agreement or applicable license permits it.
9. Nensea materials and third-party services
The website, software, branding and materials we provide are protected by applicable intellectual-property laws, except where a stated license or the law permits use. Your right to use the service is limited to the access and plan offered to you. Nothing in these Terms takes ownership of your own content.
External websites have their own terms and privacy policies. Our responsibility for services we provide through third parties remains subject to your agreement with us and applicable law.
10. Availability, changes and ending access
We aim to provide a useful service but do not promise uninterrupted availability, a particular response time or a particular backup or recovery outcome unless a separate agreement expressly provides it. Keep independent copies of important work where export is available.
We may restrict access when reasonably necessary to address a material breach, nonpayment, a security threat, misuse or a legal obligation. Where practical and appropriate, we will explain the reason and give an opportunity to resolve the issue. Immediate action may be necessary for serious abuse, urgent security issues or legal requirements.
If we materially reduce or discontinue a paid service, your agreement and applicable law govern notice, access to content and any refund or other remedy.
You may stop using the service and request closure of your account or removal from the list. Account closure and subscription cancellation are separate actions unless the applicable flow expressly handles both. Data retention remains governed by the Privacy Policy and applicable law.
11. Responsibility and legal protections
Except for commitments expressly made in an applicable agreement and rights that the law provides, we do not warrant that every diagram or AI result will meet a particular purpose. You should review results and assess whether the service fits your intended use.
To the extent permitted by applicable law, we are not responsible for indirect or consequential business losses, such as lost business opportunities or profits, that were not reasonably foreseeable when the agreement was made. This provision does not exclude responsibility that the law does not allow us to exclude.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability or remedy that cannot lawfully be excluded or limited. Mandatory consumer, privacy and data-protection rights continue to apply.
12. Applicable law and disputes
Subject to mandatory laws that apply to you, these Terms are governed by the laws of Pakistan. This choice does not deprive a consumer of protections or the right to bring a claim in a forum that applicable law requires.
If you have a concern, contact shoaib@nensea.com so we can try to resolve it. You may also use any court, regulator or other dispute process available to you under applicable law.
13. Changes to these Terms
We may update these Terms and will identify the updated date. Material changes affecting an existing contractual relationship will be notified in advance where required, with a chance to stop using or cancel the affected service where appropriate. We will obtain renewed agreement where the law requires it.
Changes do not retroactively authorize a charge or a use of personal information that was not previously permitted. If a provision cannot be enforced, the remaining provisions apply to the extent lawful; an invalid provision will not be used to remove a mandatory right.
14. Contact
For questions about these Terms, account matters, cancellation or a billing concern, email shoaib@nensea.com. Include an account email or order reference if applicable, but do not send payment-card numbers or passwords.